Privacy Policy

One On One Plus ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online tutoring platform (the "Service").

This policy applies to all users of our Service, including students, teachers, and visitors. By accessing or using the Service, you consent to the practices described in this policy.

Account Information: When you register, we collect your name, email address, password, role (student or teacher), and profile details such as bio, qualifications, and profile photo.

Payment Information: When you make a purchase or receive a payout, payment details are processed by our third-party payment providers (Stripe, PayPal, Paystack). We do not store your full credit card or bank account numbers on our servers.

Usage Data: We automatically collect information about how you interact with the Service, including pages visited, features used, session durations, and device information (browser type, operating system, IP address).

Communication Data: Messages, reviews, and feedback exchanged through the platform are stored to facilitate the tutoring experience and resolve disputes.

Lesson Data: Assignment submissions, quiz responses, grades, and session attendance records are collected as part of the educational service.

We use the information we collect for the following purposes:

Service Delivery: To create and manage your account, match students with teachers, process payments, schedule sessions, and facilitate the learning experience.

Communication: To send you notifications about sessions, assignments, messages from teachers/students, platform updates, and marketing communications (with your consent).

Improvement: To analyze usage patterns, troubleshoot issues, improve platform features, and develop new services. We may use anonymized and aggregated data for research and analytics.

Safety & Compliance: To detect and prevent fraud, enforce our Terms of Service, comply with legal obligations, and protect the rights and safety of our users.

Teacher Verification: To verify teacher qualifications, process subject approvals, and maintain quality standards on the platform.

We do not sell your personal information to third parties. We may share your information in the following circumstances:

With Other Users: Your public profile information (name, bio, subjects, ratings) is visible to other platform users. Teachers can see their students' names and progress; students can see their teachers' profiles and qualifications.

Service Providers: We share data with trusted third-party services that help us operate the platform, including payment processors (Stripe, PayPal, Paystack), email delivery (Brevo), video conferencing (Zoom, Google Meet), and cloud hosting providers.

Legal Requirements: We may disclose your information when required by law, regulation, legal process, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We implement industry-standard security measures to protect your personal information, including:

Encryption: All data transmitted between your browser and our servers is encrypted using TLS/SSL. Sensitive data at rest is encrypted using AES-256.

Access Controls: We restrict access to personal information to authorized employees and contractors who need it to perform their job functions. All access is logged and monitored.

Infrastructure: Our servers are hosted in secure data centers with physical security controls, redundant systems, and regular security audits.

While we strive to protect your information, no method of electronic storage or internet transmission is 100% secure. We cannot guarantee absolute security but will promptly notify affected users in the event of a data breach.

We use cookies and similar technologies to enhance your experience on our platform:

Essential Cookies: Required for the platform to function properly, including authentication tokens, session management, and CSRF protection. These cannot be disabled.

Analytics Cookies: Help us understand how users interact with the platform so we can improve performance and usability. These are anonymized and do not personally identify you.

We do not use third-party advertising cookies. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect platform functionality.

Depending on your location, you may have the following rights regarding your personal data:

Access & Portability: You can request a copy of the personal data we hold about you in a structured, machine-readable format.

Correction: You can update or correct your personal information through your account settings at any time.

Deletion: You can request that we delete your account and associated personal data. Please note that some data may be retained for legal or legitimate business purposes (e.g., transaction records, dispute resolution).

Opt-Out: You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in the email. You cannot opt out of transactional communications (e.g., payment confirmations, session reminders).

To exercise these rights, contact us at privacy@oneononeplus.com. We will respond to your request within 30 days.

Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent.

Users between 13 and 17 may use the platform with the consent and supervision of a parent or legal guardian. The parent or guardian is responsible for monitoring the minor's use of the Service.

If we learn that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe we have collected such information, please contact us immediately.

One On One Plus operates globally. Your information may be transferred to, stored, and processed in countries other than your own, including the United States, where our servers are located.

When we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and compliance with applicable data protection laws (including GDPR for European users).

By using our Service, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:

Post the updated policy on this page with a new "Last Updated" date.

Send an email notification to registered users describing the changes.

Where required by law, obtain your consent before implementing material changes.

We encourage you to review this page periodically to stay informed about how we protect your information.